Personal Service......... Customer Satisfaction
Because we want to establish a long-term relationship with you, we are committed to providing a high level of personal service. So, we dedicate an experienced customer service team to your account. Our marketing representatives and contractor service representatives are well prepared to meet your needs for qualified technical contractors.
In the foreground are D-Bug marketing representatives, specialists who focus on the major technical skill areas. Throughout the relationship, your marketing representative’s stays in contact with you to understand your immediate technical contract needs and anticipate future requirements. This saves you precious time because it prepares us to respond quickly and accurately to your staffing needs and expectations. It also helps us monitor and measure our service quality. This ensures that we can consistently satisfy your support requirements.
Contractor Service Representatives
Behind the scenes, are D-Bug contractor service representatives who also specialize within the major technical skill areas. Unique to our industry, they focus further on particular technologies, products and skill sets. They are extensively trained and experienced in recruiting and interviewing techniques.
Carefully screen each contractor
Our contractor service representatives interview every candidate, making sure to understand their qualifications and the environments in which they perform best. In addition, our CSR’s always check our candidates technical references.
Processes that respect you valuable time
So, we are well prepared to deliver only contractors who are qualified for your assignments. This saves you time because you do not need to study stacks of resumes. Your contractor service representatives will identify and review with you several experienced candidates suitable for your assignment. If you agree with our selection, we will schedule an interview with qualified candidates who are available for your projects immediately.
Database of qualified contractors
We continually expand and maintain an up to date database of qualified contractors. We stay in touch with our contractors, so we are aware of their availability and their current skills. This is a vital part of our support plan for you because it ensures that contractors with the right expertise are available for your assignments as soon as you need them.